StylPro FAQ


Q. How long will my delivery take to arrive?

You should receive your order within 4-5 working days depending upon the city your order is being shipped to. You will receive a confirmation email along with the tracking ID upon confirmation of the order.

Once you have received you tracking number; for any queries regarding tracking your order please contact the courier company in your region.

Q. Can I amend my order once it has been placed?

Once we have received your order it is very difficult to change any of the details as the order details are automatically passed to our 3rd party warehouse. If you need to change the details of your order please contact us with your order number at help@tressmart.com

Q. My StylPro won't turn on?

Please can you check you have removed the battery tab. It is very small and transparent and can get really stuck.

Q. There is something wrong with my order.

We are so sorry. We make every effort to ensure every single one of our products provide the highest satisfaction. If there is something wrong with your order, please contact usat help@tressmart.com

Q. Returns and exchanges. My product is faulty what can I do?

We are incredibly sorry if your product is faulty. If the product is faulty, you have 30 days from the date of receipt in which to contact us to arrange an exchange. The best way to contact us is via email- help@tressmart.com

Q. I wish to return my product – what do I need to do?

We do not have a return policy. 

We offer a 12 month warranty with the product.


CONTACT QUESTIONS -

Q. I am a blogger how do I get in touch?

Nice to meet you. Please do make email us at help@tressmart.com  and we will be in touch.

Q. I am a magazine, journalist or member of the press - how do I request images, samples or a press release?

Nice to meet you. Please do make email us at help@tressmart.com  and we will be in touch.

Q. I would like to stock your products, who do I contact?

Great. Please do make email us at help@tressmart.com  and we will be in touch.


STYLPRO QUESTIONS AND ANSWERS - 

 Q. Do I have to use StylPro Cleanser?

StylPro Cleanser was made to make your brush cleaning experience even better. The cleanser does not have to be used when cleaning your brushes, however we do highly recommend it.

Q.  Does the StylPro come with StylPro Cleanser?

The StylPro Cleanser has been especially formulated to complement the StylPro and will remove even Estee Lauder Doublewear. It is sold separately.

Q. Is the StylPro Cleanser tested on animals?

No it has not involved animal testing.

Q. Is the StylPro Cleanser Vegan registered?

Yes, StylPro Cleanser is registered by the Vegan Society as a product suitable for Vegans as it  does not involve or contain animal-derived ingredients and has not involved animal testing.

Q. Do I have to change my cleanser after cleaning each brush?

For best results you should change the cleanser after each brush. This is to ensure that no bacteria is passed from one brush to another.

Q. After I have cleaned my brushes do they need rinsing?

For best results we recommend rinsing in water.

Q. Do I have to use your Cleanser? Can I use my preferred liquid soap with water?

We advise you use your preferred brand of anti-bacterial liquid soap and water for all water soluble makeup up. For more oily makeup like foundation, lipstick or eye liner, we recommend using StylPro Makeup Brush Cleanser.

Q. How do I know to use cleanser rather than soap and water?

The best way is to try with anti-bacterial soap and water first. If this does not clean as well as you would like then you need to use StylPro Cleanser.

Q. How much liquid soap and water do I put in?

We advise you add a small squirt or pump of anti-bacterial liquid soap into the bowl first, then add as much water as is required to cover the height of the bristles. Try to avoid letting the metal part of the brush (the area that holds the bristles) get wet as this may damage the bristles.

Q. Which soap do you recommend?

We recommend an anti-bacterial hand wash. Others recommend conditioning shampoos.

Q. Does this work with a really grubby horrid foundation brush that hasn’t been cleaned in a while?

Yes, it will leave your brush looking brand new. For brushes with thick foundation we suggest using the StylPro Cleanser. 

Q. Will it work with my brushes?

The 8 silicone collars or 'hoods' have be especially designed to hold any brush handle which is between 4mm and 30mm in diameter. We have tested the StylPro with a huge range of brushes. However the brush must have a rod or shaft-like handle. The StylPro cannot hold flat handle brushes. 

Q. Does the StylPro work on natural and synthetic brushes?

Yes, the StylPro works with a range of natural and man made brushes. However when changing from wet to dry, bristles can be delicate. For natural bristles especially, please only spin dry for 3-5 seconds then stop. If any of the bristles do stick out, please use a damp cloth to mould them back into shape and leave them to air dry. As part of our testing we repeat tested a range of brushes 500 times, to see how they were affected. The results show that there was little to no affect on the bristles. However, as there are so many factors regarding brushes we cannot be held responsible for any damage to your brushes.

Q. I see the StylPro spins the bristles out. Will this damage my brush?

The force exerted on the bristles when spinning is very low in comparison to the squeezing and pulling action used when cleaning brushes by hand. However when changing from wet to dry, bristles can be delicate. For natural bristles especially, please only spin dry for 3-5 seconds then stop. If any of the bristles do stick out, please use a damp cloth to mold them back into shape and leave them to air dry. As part of our testing we repeat tested a range of brushes 500 times, to see how they were affected. The results show that there was little to no affect on the bristles. However, as there are so many factors regarding brushes we cannot be held responsible for any damage to your brushes.

Q. Can the StylPro clean a sponge or Beauty Blender?

Currently the StylPro device cannot really clean a sponge although the StylPro Cleanser may be helpful on its own. During our focus groups we discussed these and as the water can be squeezed out easily we were told that cleaning them was not a high priority.

Q. Can the StylPro clean multiple brushes at a time?

Sorry currently not. 

Q. How do I clean the bowl?

Please wash the bowl with soap and water.

Q. Does the StylPro come with batteries?

Yes, 2x AAA batteries are included. 

Q. How long will the batteries last?

With normal use the batteries should last for a total of 36 hours solid use. The batteries are not rechargeable.

Q. Does it come with a warranty?

The StylPro limited warranty lasts 1 year from the date of purchase. Please keep the original receipt for warranty service. For service or repair during this warranty period, contact us at help@tressmart.com with proof of purchase. Important: this warranty does not cover damage resulting from accidents, misuse, alterations, abuse, lack of reasonable care or use other than described in the instructions, or performance of service or repairs by an unauthorized service center. This warranty is valid only on merchandise sold by authorized retailers. Note, the item must be thoroughly cleaned prior to return. We cannot take any responsibility for any damage to brushes cleaned using the StylPro.