Returns will only be accepted under the following conditions:
- If request is initiated within 7 business days of order delivery
- Product is received in a damaged condition
Returns will not be accepted under the following conditions:
- If request is initiated after 7 business days of order delivery
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
Categories not eligible for Return:
- Electronic products / Personal care appliances cannot be returned due to hygiene issues. Returns for personal care appliances are accepted only for the purpose of warranty claims. We do not offer refund on this category.
- Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
Personal Care Appliances (DAFNI & StylPro) comes to you with a 12 month replacement warranty in case of defects. If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of purchase please contact us and we shall initiate a return and replacement.
Personal Care Appliances Warranty details:
- For warranty claims you will need to submit a proof of purchase in the form of purchase details.
- This warranty does not apply to accessories supplied with the product.
- This warranty applies only to the original purchaser and may not be transferred.
- Replacement products will be covered by a limited warranty for the balance of the warranty period from the date of the original purchase.
Personal Care Appliances Warranty is void if:
- If the unit has been dropped, damaged or dropped in water.
- If any part of the unit has been opened or repaired or altered or tampered with.
- The product has been used for trade, industrial, professional or hire purposes or any other uses.
- The product has sustained damage through foreign objects, substances or accident.
NOTE- This warranty is not assignable; products purchased through secondhand sources are not warrantied by DAFNI. DAFNI only warranties items sold by authorized retailers and distributors.