FAQ


How do I use the DAFNI brush?

Watch the HOW TO DAFNI video (above) before use. DAFNI is designed for use as a regular brush while keeping your scalp safe from the hot surface. To get the best out of your DAFNI you need to allow the heat to absorb into the hair by brushing slowly. As a guide, you should use the same pace as you would use a regular iron. The hair also needs to penetrate deep into the brush to ensure maximum exposure to the heated surface.

For easy application and long lasting results, follow these 3 steps:

Step 1: Ensure your hair is dry.

Step 2: As you apply the brush, ensure your hair penetrates deep into the bristles. You can do this by moderately stretching the hair with the other hand like you would using a regular iron.

Step 3: Brush slowly to ensure maximum heat is absorb into the hair. Straighten from the root to the end of your hair in a slow pulling motion. You can use DAFNI on the inner or outer side of your hair.

 

Will the hot surface burn my scalp?

The 44 spring-loaded insulators on top of the bristles protect the scalp from the hot surface, allowing you to brush freely. Each insulator ensures a safe distance between your scalp and the heated surface. However, you must make sure that no other part of your body such as your ear, face or hands makes direct contact with the surface while the unit is on or cooling down.

 

What is unique about DAFNI’s design?

DAFNI consists of a one of a kind aluminum structure, inspired by a heat-sink CPU cooler, which exists in every desktop controller. The unique aluminum structure is the heart of the innovation. This structure provides a huge hair contact area that is approx. 10 times the contact area of a professional straightener or any hot brush with holes for hot air or cold insulating bristles. It enables the user to get quick results by intuitively brushing the hair.

This high tech molded structure consists of eyelet shape knobs that enable hair to penetrate the hot zone smoothly; the “walls” it encounters heat the hair. Imagine that each set of walls is in fact an individual straightener.

The springy plastic insulators enable the user to press the brush against their scalp.

 

Will DAFNI damage my hair?

One of DAFNI’s greatest benefits lies in its safety features. Firstly, the smart software and high power ensures that DAFNI maintains a constant operating temperature of 185°C as opposed to other straighteners that have a variable temperature. This is the ideal temperature for styling. In addition DAFNI doesn’t squeeze or press the hair like some iron hair straighteners. With DAFNI the hair simply passes through the heated ceramic surface and with its 3dimensional contact area, the hair is exposed to lower durations of exposure.

 

How is DAFNI different from other hair straighteners?

Due to DAFNI’s unique design, you can straighten your hair up to 10 times faster than most other straighteners. You don’t have to divide your hair into subsections or use clips.

DAFNI’s patent registered 3D ceramic heated surface provides a large contact area and consistent heating with each stroke to ensure your hair is straight in minutes.

 

Can I really straighten in just a few minutes?

Yes. Once you have mastered your DAFNI, most users can straighten their hair in just 3-5 minutes

 

How long does it take DAFNI to warm up?

DAFNI warms up in less than a minute.

 

Where can I buy DAFNI?

DAFNI can be bought in India online exclusively through www.tressmart.com

 

Why is there only one temperature and why 185 degrees ?

DAFNI’s operating temperature remains almost constant at 185°C degrees which is an ideal hair styling temperature for lasting results. This maximum temperature is also safer for your hair compared to other straighteners that heat much higher

 

Is DAFNI suitable for all hair types?

DAFNI works on most straight and curly hair.

 

Can DAFNI be used on wet or moist hair?

DAFNI should be used on dry detangled hair.

Can DAFNI be used in a wet environment such as a shower/ bath?

 

Like all electric appliances, it is strictly forbidden and dangerous to use DAFNI in a wet environment such as your bath or shower.

 

Does DAFNI have a warranty?

Yes, 12 months . If you are experiencing any difficulties, please contact us. See further warranty details below.

 

Does DAFNI work with hair extensions?

DAFNI can only be used with hair extensions that are made of real hair. You must not use DAFNI with synthetic hair extensions

 

Does DAFNI require maintenance and how should I clean it?

DAFNI doesn’t require any special maintenance. When the unit has cooled down, DAFNI can be cleaned with a damp cloth in need. Keep your DAFNI clean after every use. Remove any hair from the brush before next use.

WARRANTY

Does the DAFNI Hair Straightener brush come with a warranty?

Yes, It comes with a ONE (1) Year replacement warranty. If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of purchase please contact us.

 

Warranty details:

  • For warranty claims you will need to submit a proof of purchase in the form of purchase details.
  • This warranty does not apply to accessories supplied with the product.
  • This warranty applies only to the original purchaser and may not be transferred.
  • Replacement products will be covered by a limited warranty for the balance of the warranty period from the date of the original purchase.

 

Your warranty is void if:

  • If the unit has been dropped, damaged or dropped in water.
  • If any part of the unit has been opened or repaired or altered or tampered with.
  • The product has been used for trade, industrial, professional or hire purposes or any other uses than those specifically mentioned in the DAFNI marketing literature.
  • The product has sustained damage through foreign objects, substances or accident.

Please note: Only the defective product or parts will be replaced under this warranty.

DELIVERY

What is the cost of delivery?

We offer FREE delivery by courier across India.

 

How long will delivery take?

Your order will be delivered within 5 business days from the date of placing your order and making payments.

 

Do you provide international shipping?

We shall only take and execute orders within India. To search other territories, check out www.dafnihair.com

RETURNS

We do not have a Return/Refund policy