Q. How do I use the DAFNI brush?
Watch the HOW TO DAFNI video before use. DAFNI is designed for use as a regular brush while keeping your scalp safe from the hot surface. To get the best out of your DAFNI you need to allow the heat to absorb into the hair by brushing slowly. As a guide, you should use the same pace as you would use a regular iron. The hair also needs to penetrate deep into the brush to ensure maximum exposure to the heated surface.
For easy application and long lasting results, follow these 3 steps:
Step 1: Ensure your hair is dry.
Step 2: As you apply the brush, ensure your hair penetrates deep into the bristles. You can do this by moderately stretching the hair with the other hand like you would using a regular iron.
Step 3: Brush slowly to ensure maximum heat is absorb into the hair. Straighten from the root to the end of your hair in a slow pulling motion. You can use DAFNI on the inner or outer side of your hair.
Q. Will the hot surface burn my scalp?
The 44 spring-loaded insulators on top of the bristles protect the scalp from the hot surface, allowing you to brush freely. Each insulator ensures a safe distance between your scalp and the heated surface. However, you must make sure that no other part of your body such as your ear, face or hands makes direct contact with the surface while the unit is on or cooling down.
Q. What is unique about DAFNI’s design?
DAFNI consists of a one of a kind aluminium structure, inspired by a heat-sink CPU cooler, which exists in every desktop controller. The unique aluminium structure is the heart of the innovation. This structure provides a huge hair contact area that is approx. 10 times the contact area of a professional straightener or any hot brush with holes for hot air or cold insulating bristles. It enables the user to get quick results by intuitively brushing the hair.
This high tech molded structure consists of eyelet shape knobs that enable hair to penetrate the hot zone smoothly; the “walls” it encounters heat the hair. Imagine that each set of walls is in fact an individual straightener.
The springy plastic insulators enable the user to press the brush against their scalp.
Q. Will DAFNI damage my hair?
One of DAFNI’s greatest benefits lies in its safety features. Firstly, the smart software and high power ensures that DAFNI maintains a constant operating temperature of 185°C as opposed to other straighteners that have a variable temperature. This is the ideal temperature for styling. In addition DAFNI doesn’t squeeze or press the hair like some iron hair straighteners. With DAFNI the hair simply passes through the heated ceramic surface and with its 3dimensional contact area, the hair is exposed to lower durations of exposure.
Q. How is DAFNI different from other hair straighteners?
Due to DAFNI’s unique design, you can straighten your hair up to 10 times faster than most other straighteners. You don’t have to divide your hair into subsections or use clips.
DAFNI’s patent registered 3D ceramic heated surface provides a large contact area and consistent heating with each stroke to ensure your hair is straight in minutes.
Q. Can I really straighten in just a few minutes?
Yes. Once you have mastered your DAFNI, most users can straighten their hair in just 3-5 minutes
Q. How long does it take DAFNI to warm up?
DAFNI warms up in less than a minute.
Q. Where can I buy DAFNI?
DAFNI can be bought in India online exclusively through www.tressmart.com
Q. Why is there only one temperature and why 185 degrees ?
DAFNI’s operating temperature remains almost constant at 185°C degrees which is an ideal hair styling temperature for lasting results. This maximum temperature is also safer for your hair compared to other straighteners that heat much higher
Q. Is DAFNI suitable for all hair types?
DAFNI works on most straight and curly hair.
Q. Can DAFNI be used on wet or moist hair?
DAFNI should be used on dry detangled hair.
Q. Can DAFNI be used in a wet environment such as a shower/ bath?
Like all electric appliances, it is strictly forbidden and dangerous to use DAFNI in a wet environment such as your bath or shower.
Q. Does DAFNI have a warranty?
Yes, 12 months . If you are experiencing any difficulties, please contact us. See further warranty details below.
Q. Does DAFNI work with hair extensions?
DAFNI can only be used with hair extensions that are made of real hair. You must not use DAFNI with synthetic hair extensions
Q. Does DAFNI require maintenance and how should I clean it?
DAFNI doesn’t require any special maintenance. When the unit has cooled down, DAFNI can be cleaned with a damp cloth in need. Keep your DAFNI clean after every use. Remove any hair from the brush before next use.
Q. How long will my delivery take to arrive?
You should receive your order within 4-5 working days depending upon the city your order is being shipped to. You will receive a confirmation email along with the tracking ID upon confirmation of the order.
Once you have received you tracking number; for any queries regarding tracking your order please contact the courier company in your region.
Q. Can I amend my order once it has been placed?
Once we have received your order it is very difficult to change any of the details as the order details are automatically passed to our 3rd party warehouse. If you need to change the details of your order please contact us with your order number at firstname.lastname@example.org
Q. My StylPro won't turn on?
Please can you check you have removed the battery tab. It is very small and transparent and can get really stuck.
Q. There is something wrong with my order.
We are so sorry. We make every effort to ensure every single one of our products provide the highest satisfaction. If there is something wrong with your order, please contact usat email@example.com
Q. Returns and exchanges. My product is faulty what can I do?
We are incredibly sorry if your product is faulty. If the product is faulty, you have 30 days from the date of receipt in which to contact us to arrange an exchange. The best way to contact us is via email- firstname.lastname@example.org
Q. I wish to return my product – what do I need to do?
We do not have a return policy.
We offer a 12 month warranty with the product.
Q. Do I have to use StylPro Cleanser?
StylPro Cleanser was made to make your brush cleaning experience even better. The cleanser does not have to be used when cleaning your brushes, however we do highly recommend it.
Q. Does the StylPro come with StylPro Cleanser?
The StylPro Cleanser has been especially formulated to complement the StylPro and will remove even Estee Lauder Doublewear. It is sold separately.
Q. Is the StylPro Cleanser tested on animals?
No it has not involved animal testing.
Q. Is the StylPro Cleanser Vegan registered?
Yes, StylPro Cleanser is registered by the Vegan Society as a product suitable for Vegans as it does not involve or contain animal-derived ingredients and has not involved animal testing.
Q. Do I have to change my cleanser after cleaning each brush?
For best results you should change the cleanser after each brush. This is to ensure that no bacteria is passed from one brush to another.
Q. After I have cleaned my brushes do they need rinsing?
For best results we recommend rinsing in water.
Q. Do I have to use your Cleanser? Can I use my preferred liquid soap with water?
We advise you use your preferred brand of anti-bacterial liquid soap and water for all water soluble makeup up. For more oily makeup like foundation, lipstick or eye liner, we recommend using StylPro Makeup Brush Cleanser.
Q. How do I know to use cleanser rather than soap and water?
The best way is to try with anti-bacterial soap and water first. If this does not clean as well as you would like then you need to use StylPro Cleanser.
Q. How much liquid soap and water do I put in?
We advise you add a small squirt or pump of anti-bacterial liquid soap into the bowl first, then add as much water as is required to cover the height of the bristles. Try to avoid letting the metal part of the brush (the area that holds the bristles) get wet as this may damage the bristles.
Q. Which soap do you recommend?
We recommend an anti-bacterial hand wash. Others recommend conditioning shampoos.
Q. Does this work with a really grubby horrid foundation brush that hasn’t been cleaned in a while?
Yes, it will leave your brush looking brand new. For brushes with thick foundation we suggest using the StylPro Cleanser.